Frequently Asked Questions
In this FAQ section you can find all the information about our services
- Products
- Order
- Shipping
- General
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1.What if my engine/spare parts is not listed on the product list page?
For models not listed on the product list page, please send us a message for more information.
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2. Are your accessories new?
Yes! All our parts are brand new. They will function and install just like your original parts, or even better!
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When can I expect to receive my order?
Our in-stock orders will be shipped within 2 business days, probably take about 1-4 business days to reach a customer depending on your location.
probably take about 1-3 business days from Saudi Arabia warehouse if you are in this country.
probably take about 5-10 business days from Chinese warehouse if you choose express delivery method.
probably take about 45-60 business days from Chinese warehouse if you choose standard deliverymethod.
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1. Can I ship my order to an address different from the one I registered with Megawatts?
Yes. During the checkout process, you should be able to choose to enter an alternative shipping address. If you encounter any difficulties, you can contact our customer service team for assistance in updating your delivery address.
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Where do you ship from?
Megawatts has warehouses in China, Saudi Arabia, and Russia, and we will establish warehouses in more countries and regions in the future.
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1. What is your return policy?
We offer a 90-day free return policy for customers. Please visit the return policy for detailed information megawattsparts.com/return-policy
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2. Is Megawatts a secure website?
Yes! Megawatts adopts industry-standard technologies to ensure the security of online transactions and enhance the safety of online payments.
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3. What is Megawatts' privacy policy?
We only retain information that helps us identify and meet customer needs and interests.
We will make every effort to ensure that your information is only used to make our products and services more valuable.
We will not sell, distribute, or provide any of your information to any third party unrelated to us.
For more details, please read our privacy policy megawattsparts.com/privacy-policy -
4. How do I delete my stored card information?
Please note that Megawatts does not store any card information. Your browser may have stored your card information. You can delete this information in the settings of your web browser.
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5. What payment methods do I have?
Megawatts offers a variety of payment methods to make your shopping experience more convenient. Accepted payment methods include:
All major credit and debit cards, PayPal, Visa, Mastercard, Apple Pay, Google Pay and China UnionPay (CUP).
Please click here to view our full payment policy megawattsparts.com/payment-policy -
6. Do you charge sales tax? What is the sales tax rate?
Yes, we charge sales tax according to government policy, the amount of sales tax depends on the tax rate in your state and locality.
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7. What is your shipping policy?
Please click here to view our complete shipping policy https://www.megawattsparts.com/shipping-policy
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8. What is your warranty policy?
Megawatts offers warranty, depending on the category. Please visit the warranty policy for detailed information https://www.megawattsparts.com/warranty-policy
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INFORMATION
Contact Us
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CHINA SALES OFFICE: No. 2-11, No. 8, Gaotai Road, Gaishan Investment Zone, Cangshan District, Fuzhou, Fujian
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SAUDI ARABIA FACTORY: 7264 Shakra, Al Faisaliyyah, REFB3035, 3035, Riyadh 12883
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RUSSIA SALES OFFICE: 127282, Moscow, Severnoe Medvedkovo Municipal District, Polyarnaya St., 31V, Bldg. 1, Premises 1/2
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COLOMBIA SALES OFFICE: 92-32 26th Street, 03-118, Bogota
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NIGERIA FACTORY: Plot 5 Chivita Avenue Ajao Estate Isolo Lagos
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Email:sales@megawattsparts.com
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