Holiday Shipping Update
• China warehouse: Closed Feb 14-23 (Spring Festival)
• Saudi Arabia warehouse: Shipping as usual
Return Policy
Refunds and Returns
All engine parts purchased from Megawatts can be returned within 90 days of purchase. We hope you can quickly and easily find the
spare parts you need on our website. However, if you wish to return an parts within 90 days, the return process is just as quick and easy.
Regarding order cancellations, orders can only be canceled before the item is shipped, in which case a full refund will be issued.
Please note that refunds will only be issued to your original payment method/account.
Eligible Items for Return
If the item you purchased meets the following conditions, it may be returned within 90 days of purchase:
►The engine parts received is defective
►The engine parts received does not match the order
►The engine parts received is damaged
►The engine parts received is unsuitable for your engine due to an incorrect product description
►The engine parts malfunctions during normal use
In all of the above cases, Megawatts will cover the return shipping costs. Please ensure that the returned parts are unused and in their original packaging, with all items and components kept in their original, intact packaging.
Return process
Please contact us via email sales@megawattsparts.com or online customer service, and we will response within 24 hours.
Return
1.Receive Replacement Parts or Refund
Once the spare parts is received by us and meets the return criteria, the replacement item will be prepared for shipment, or the refund will be returned to the original payment method. The specific date you receive the replacement parts or refund will depend on the logistics company or payment platform.
Note 1: Before returning the engine parts, please confirm that the return request has been approved (check the return details in the return order) and that you have received the email with the return label. Please ship the item according to the logistics information and address on the return label.
Note 2: For replacement parts, if there are discrepancies between the original order and the replacement parts, we will coordinate with you before shipping. For refunds, only the actual price of the order will be refunded, excluding other fees (such as installation fees, etc.). If the return is due to customer reasons (such as changing your mind or order errors, etc.), shipping fees will not be refunded.
Note 3: If a customer cancels an order containing additional items before shipment, a refund will be issued for both the original parts accessories and the additional parts accessories. If a customer returns an order containing additional items, both the original spares and the additional spares must be returned together. If a customer wishes to keep the additional spares, they must pay the original price online rather than the discounted price of the additional items.
If you have any questions during the return process, please feel free to contact our customer service team via online chat or email. We will reply within 24 hours.
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INFORMATION
Contact Us
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CHINA SALES OFFICE: No. 2-11, No. 8, Gaotai Road, Gaishan Investment Zone, Cangshan District, Fuzhou, Fujian
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SAUDI ARABIA FACTORY: 7264 Shakra, Al Faisaliyyah, REFB3035, 3035, Riyadh 12883
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COLOMBIA SALES OFFICE: 92-32 26th Street, 03-118, Bogota
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NIGERIA FACTORY: Plot 5 Chivita Avenue Ajao Estate Isolo Lagos
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Email:sales@megawattsparts.com
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