Shipping Policy

• Enjoy free shipping on all orders over $100.
• To best serve you, we offer different shipping methods for orders under $100, each with its own delivery timeline and cost. You can select the one that best matches your preferences.

Domestic orders within Saudi Arabia:

If both your shipping address and ordered items are located inside Saudi Arabia, delivery typically takes 2–5 business days.

International orders:

If either your shipping address or ordered spare parts online are sourced from outside Saudi Arabia, please allow 45–60 days for delivery.

• "Business days" Monday to Friday, excluding Saturdays, Sundays, and legal holidays (even if the holiday falls on a business day).
• Saudi Arabia:Sunday to Thursday, excluding Fridays, Saturdays, and legal holidays (even if the holiday falls on a business day).
• China:Monday to Friday, excluding Saturdays, Sundays, and legal holidays (even if the holiday falls on a business day).
• After payment for your order is made, the warehouse requires 2business days to process it. You will receive a notification once the order is shipped.

Flexible Logistics Solutions-Partnering with DHL, SMSA, and E-packet to Balance Speed and Cost

Megawattsparts works with both Saudi local carriers (DHL and SMSA) and China-based services (E-packet and DHL) to meet diverse needs for delivery speed and cost.

Estimated Arrival Date

The estimated arrival date is a projected delivery date calculated based on shipping time data from our fulfillment center to your delivery ZIP code. These dates are determined by factors such as location, package size, and the shipping company's transit time. Please note that the displayed dates are only estimates. In most cases, packages will arrive within the estimated timeframe. However, actual delivery dates may be affected by flight schedules, weather conditions, and other external factors. Please refer to the tracking information for the most accurate arrival date.

Tracking Information

Tracking information will be available within 24 to 48 hours after the package is shipped. If you cannot view the tracking information, please try again after 48 hours.

International Shipping

We offer worldwide delivery services and we cover the duties.

Damaged Packages

Upon receiving your order, please carefully inspect all shipping packages and spares for damage, loss, or incorrect parts. Our warehouse makes every effort to prevent shipping damage, but occasional accidents may occur. If you receive damaged parts, please contact us immediately to avoid being charged for round-trip shipping costs. After 90 business days from the date the order is shipped, we will not be liable for any damage, loss, or incorrect parts, regardless of the responsible party. We are also not responsible for lost or stolen packages. All claims for such incidents must be reported and handled through the shipping company.

Delivery Rejection 

Delivery rejection occurs before a customer/consignee accepts the goods, whereas revocation refers to situations where a customer has already accepted the goods. The Megawatts gives customers the right to revoke acceptance of goods only in very limited circumstances. More specifically, a customer make revoke acceptance if :

We have shipped you the wrong item by mistake, we will either refund you in full or send you an item with an alternative item (if applicable). Customers must first send a clear photo or video of the wrong product and the shipping packaging.

Except the above reason, any rejection is not accepted, and unaccepted rejection will cause the parcel returns or destroy. Also, all the return/destroy fees are at the customer's own expense.